Return and Refund Policy
Creindo
Effective Date: October 1, 2026
Contact Information
Creindo
4682 Poco Mas Drive
Lewisville, TX 75067
United States
Phone: +1 214-513-1240
Email: contact@creindo.com
1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return most unused items within 30 days of the delivery date for a refund or exchange.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging (including all tags, labels, and accessories).
- Proof of purchase (order number or receipt) is required.
- Certain items may be non-returnable (see section 5 below).
2. How to Initiate a Return
1. Contact us at contact@creindo.com or call +1 214-513-1240 within 30 days of delivery.
2. Provide your order number, reason for return, and photos if requested.
3. We will send you a Return Merchandise Authorization (RMA) number and return instructions.
4. Ship the item back to:
Creindo
4682 Poco Mas Drive
Lewisville, TX 75067
United States
Please include the RMA number clearly on the outside of the package. Returns without an RMA may be refused.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
- You are responsible for return shipping costs unless otherwise stated.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us first. Exchanges are subject to product availability.
5. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Intimate or sanitary items (for health and safety reasons)
- Gift cards
- Items marked as final sale
- Products that have been used, damaged, or altered by the customer
6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery at contact@creindo.com.
- Include photos of the damage/defect and the packaging.
- We will arrange a free return or replacement at no cost to you.
7. Delivery Time
Standard delivery within the United States typically takes 3–6 business days. Some orders may arrive in 1–2 business days depending on location and shipping method selected.
8. Late or Missing Refunds
If you haven’t received your refund after the processing time:
1. Check your bank account or credit card statement again.
2. Contact your payment provider.
3. If you still have not received it, email us at contact@creindo.com.
9. Questions
If you have any questions about our Return and Refund Policy, please contact us:
Email: contact@creindo.com
Phone: +1 214-513-1240
Thank you for shopping with Creindo!